Information Technology Manager

The Information Technology Manager is responsible for the planning, setup, and management of all hotel technology systems during both pre-opening and operational phases. This includes the implementation and support of the hotel’s PMS, POS, accounting, communications, and security systems. The position requires a proactive and technically skilled individual with experience in Novacom Systems and Oracle Symphony POS, ensuring all systems are integrated, reliable, and compliant with brand standards before and after launch.

Pre-Opening Phase

• Develop and execute the hotel’s IT pre-opening plan and critical path, ensuring all milestones are achieved on schedule.
• Collaborate with project, finance, and operations teams to design and implement IT infrastructure, including servers, networks, Wi-Fi, CCTV, access control, and communication systems.
• Coordinate installation and configuration of key systems, including Novacom (communications and guest services), Symphony POS (F&B), PMS, and back-office solutions such as Sun accounting, HR, payroll, and procurement systems.
• Ensure seamless integration between PMS, POS, accounting, inventory, door locks, telephony, and guest Wi-Fi.
• Liaise with vendors and brand representatives to meet hardware, software, and compliance requirements.
• Establish IT policies, cybersecurity protocols, and backup systems before hotel launch.
• Prepare and manage pre-opening IT budgets, including OS&E and CAPEX allocations.
• Develop Standard Operating Procedures (SOPs) for IT operations and support.
• Conduct training sessions for staff on system usage and cybersecurity awareness.
• Perform full system testing prior to opening to ensure readiness and performance reliability.

Post-Opening / Operational Phase

• Oversee day-to-day IT operations, ensuring optimal system performance and minimal downtime.
• Monitor and troubleshoot network, server, and application issues promptly.
• Provide user support, technical assistance, and periodic training to hotel departments.
• Maintain system updates, ensuring data protection and compliance with privacy standards.
• Implement robust data backup, disaster recovery, and business continuity procedures.
• Manage vendor contracts and service-level agreements (SLAs) effectively.
• Conduct routine IT audits and ensure infrastructure security and reliability.
• Support hotel management in technology upgrades and innovation projects.
• Monitor departmental costs and resource utilization for efficiency.
• Collaborate with corporate IT and management to align technology initiatives with business goals.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 7–10 years of IT management experience, with at least 3 years in a senior role within the hospitality industry.
• Proven pre-opening experience implementing PMS, POS, and integrated hotel systems.
• Hands-on expertise with Novacom Systems (guest communication), Oracle Symphony POS, and PMS platforms (Opera, Protel, or similar).
• Proficiency in network and server administration (LAN, WAN, Wi-Fi, VPN).
• Experience integrating CCTV, access control, and electronic locking systems.
• Strong understanding of cybersecurity, data protection, and disaster recovery.
• Excellent vendor management, budgeting, and project coordination skills.
• Analytical mindset with effective problem-solving and communication abilities.

• Project management and pre-opening coordination
• Systems integration and technical troubleshooting
• Vendor and contract management
• Budgeting and cost control
• Cybersecurity and data protection
• Training and user support
• Strategic planning and IT innovation
• Cross-departmental communication

• Timely and successful completion of pre-opening IT setup
• System uptime and performance reliability
• Guest and staff satisfaction with IT services
• Compliance with brand and data security standards
• Budget adherence and operational cost efficiency
• Response and resolution time for IT incidents
• Staff training effectiveness and user competence